Outpatient Video Visits During the COVID-19 Pandemic: Cross-Sectional Survey Study of Patients' Experiences and Characteristics.
Stefanie C van den BoschDemi Van DalenMarjan J MeindersHarry Van GoorStefaan BergéMartijn Willem Jan StommelSandra van DulmenPublished in: Journal of medical Internet research (2024)
Video consultation was perceived as highly satisfactory by patients during the COVID-19 pandemic, with the best experience reported by healthy participants and those undergoing their first consultation. Appreciated aspects are mainly at the individual professional level, organizational level, and innovation level itself. The aspects that were mentioned for improvement can be changed for the better.