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'Clinically unnecessary' use of emergency and urgent care: A realist review of patients' decision making.

Alicia O'CathainJanice ConnellJaqui LongJoanne E Coster
Published in: Health expectations : an international journal of public participation in health care and health policy (2019)
Rather than only focusing on individuals' behaviour, interventions could include changes to health service configuration and accessibility, and societal changes to increase coping ability.
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