Optimising impact and sustainability: a qualitative process evaluation of a complex intervention targeted at compassionate care.
Jackie BridgesCarl MayAlison FullerPeter GriffithsWendy WigleyLisa GouldHannah BarkerPaula LibbertonPublished in: BMJ quality & safety (2017)
Relational work in caregiving organisations depends on individual caregiver agency and on whether or not this work is adequately supported by resources, norms and relationships located in the wider system. High cognitive participation in compassionate nursing care interventions such as CLECC by senior nurse managers is likely to result in improved impact and sustainability.