Telehealth experiences in Canadian veterans: associations, strengths and barriers to care during the COVID-19 pandemic.
Deanna L WalkerM S NouriR A PlouffeJenny Jing Wen LiuT LeC A ForchukD GargalaKate St CyrAnthony NazarovJ Don RichardsonPublished in: BMJ military health (2023)
This paper provided a deeper understanding of Canadian veterans' experiences with accessing telehealth care during the COVID-19 pandemic. While for some, the use of telehealth mitigated perceived barriers (eg, safety concerns of leaving home), others felt that not all health services could be appropriately carried out through telehealth. Altogether, findings support the use of telehealth services in increasing care accessibility for Canadian veterans. Continued use of quality telehealth services may be a valuable form of care that extends the reach of healthcare professionals.