User satisfaction with the secondary dental care services: Is there an association between structure and work process?
João Henrique Lara do AmaralMara VasconcelosViviane Elisângela GomesMarcos Azeredo Furquim WerneckGabriela da Silveira GasparAmanda Lívia LopesElisa Lopes PinheiroRaquel Conceição FerreiraPublished in: Community dentistry and oral epidemiology (2022)
Characteristics of the process and structure were associated with user satisfaction, but a quality of care was perceived by users, mainly due to structural characteristics.