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'That's how we got around it': a qualitative exploration of healthcare professionals' experiences of care provision for asylum applicants' with limited English proficiency in UK contingency accommodation.

Louise TomkowGabrielle PragerJessica DrinkwaterRebecca Lauren MorrisRebecca Farrington
Published in: BMJ open (2023)
This research provides empirical evidence of how the inadequate provision of interpreters forces the hand of healthcare staff to use shortcuts. Although this innovative 'tinkering' allows staff to get the job done, it risks normalising structural gaps in care provision for people with LEP. Policy-makers must rethink their approach to interpretation provision which prioritises costs over quality. We assert that the concept of language discrimination is a valuable framework for clinicians to better identify and articulate unfair treatment on the grounds of LEP.
Keyphrases
  • palliative care
  • healthcare
  • quality improvement
  • mental health
  • public health
  • autism spectrum disorder
  • affordable care act
  • social support
  • long term care
  • risk assessment
  • health information
  • health insurance