Negotiating Tensions Between Theory and Design in the Development of Mailings for People Recovering From Acute Coronary Syndrome.
Holly O WittemanJustin PresseauEmily Nicholas AnglIffat JokhioJon-David SchwalmJeremy M GrimshawBeth BosiakMadhu Kailash NatarajanNoah Michael IversPublished in: JMIR human factors (2017)
Theory-informed interventions must be operationalized in ways that fit with user needs. Tensions between users' desires or preferences and health care system goals and constraints must be identified and addressed to the greatest extent possible. A cluster randomized controlled trial of the final intervention is currently underway.