Effects of internal service quality on nurses' job satisfaction, commitment and performance: Mediating role of employee well-being.
Muhammad Ibrahim AbdullahDechun HuangMuddassar SarfrazLarisa IvascuAmir RiazPublished in: Nursing open (2020)
Study results revealed that ISQ directly effects employees' satisfaction, commitment, well-being of the nursing employees. Moreover, employees' well-being has mediated job satisfaction and job performance relationship; however, well-being did not mediate the relationship between commitment and job performance.