A facility-based study of women' satisfaction and perceived quality of reproductive and maternal health services in the Kenya output-based approach voucher program.
Boniface OyugiUrbanus KiokoStephen Mbugua KaboroClarice OkumuSarah Ogola-MuneneShaminder KalsiSimon ThianiShadrack GikonyoJulius KorirBilly BaltazarMoses RanjiPublished in: BMC pregnancy and childbirth (2018)
Majority of the women perceived the quality of OBA services to be high and were happy with the way healthcare providers were handling birth related complications. The conduct and practice of healthcare workers is an important determinant of client's perception of quality of reproductive and maternal health services. Findings can be used by health care managers as a guide to evaluate different areas of healthcare delivery and to improve resources and physical facilities that are crucial in elevating clients' level of satisfaction.
Keyphrases
- healthcare
- pregnancy outcomes
- quality improvement
- mental health
- physical activity
- polycystic ovary syndrome
- depressive symptoms
- primary care
- social support
- birth weight
- pregnant women
- risk factors
- type diabetes
- metabolic syndrome
- cervical cancer screening
- breast cancer risk
- skeletal muscle
- preterm birth
- long term care
- affordable care act
- human immunodeficiency virus
- hiv infected