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The role of patient experience surveys in quality assurance and improvement: a focus group study in English general practice.

Olga BoikoJohn L CampbellNatasha ElmoreAntoinette F DaveyMartin RolandJenni Burt
Published in: Health expectations : an international journal of public participation in health care and health policy (2014)
Feedback from patient experience surveys has great potential. However, without a specific and renewed focus on how to translate feedback into action, this potential will remain incompletely realized.
Keyphrases
  • general practice
  • cross sectional
  • primary care