Understanding how virtual care has shifted primary care interactions and patient experience: A qualitative analysis.
Kelly WuMarlena Dang NguyenGeneviève RouleauRhea AzavedoDiya SrinivasanLaura DesveauxPublished in: Journal of telemedicine and telecare (2023)
Virtual care has transformed the ways in which patient-clinician communication operates in primary care. Patients with access to virtual care described largely positive experiences, while those whose interactions were limited to phone visits experienced decreased quality and access to care. Attention must shift to identifying effective strategies to support the health workforce in building virtual compassion competencies.