Impact of an Opt-In eConsult Program on Primary Care Demand for Specialty Visits: Stepped-Wedge Cluster Randomized Implementation Study.
Sharon RikinChenshu ZhangDaniel LipseyJoseph DelucaEric J EpsteinMatt BergerYaron TomerJulia H ArnstenPublished in: Journal of general internal medicine (2020)
Implementation of an opt-in choice eConsult program resulted in widespread PCP adoption; however, this did not decrease the demand for traditional referrals. Future studies should evaluate different strategies to incentivize and increase eConsult utilization while maintaining PCP choice.