Overall user satisfaction with family planning services and associated quality care factors: a cross-sectional analysis.
Allison Marie SlaterFatima EstradaLeticia Suarez-LopezElvia de la Vara-SalazarLourdes CamperoPublished in: Reproductive health (2018)
Service providers must be kept well informed on the perspective of users concerning user expectations. Taking into account the cultural context and perceived needs of users while providing service would improve the quality of care and, hence, the overall satisfaction of users.