Understanding the enablers and barriers to implementing a patient-led escalation system: a qualitative study.
Elizabeth SuttonMudathir IbrahimWilliam PlathLesley BoothMark SujanPeter McCullochNicola MackintoshPublished in: BMJ quality & safety (2024)
This paper reveals the need for infrastructural support to facilitate the implementation of a patient-led escalation system, and leadership support to normalise the everyday process of involving patients and families in escalation. This type of system may not achieve its goals without properly understanding and addressing the concerns of both nurses and patients.