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Are online reviews of assisted living communities associated with patient-centered outcomes?

Yunjiao MaoYue LiBrian E McGarryJinjiao WangHelena Temkin-Greener
Published in: Journal of the American Geriatrics Society (2022)
Higher online rating scores were positively associated with residents' home time, while the absence of ratings was associated with reduced home time. Our results suggest that online reviews may be a quality signal with respect to home time.
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