Combined effect of emotional labor and job insecurity on sleep disturbance among customer service workers.

Sunguk Choi Kwon Ko Jae Bum Park Kyung-Jong Lee Seungho Lee Inchul Jeong

Published in: Annals of occupational and environmental medicine (2020)

Customer service workers suffered from severe sleep disturbances according to the existing degree of emotional labor and job insecurity. The combined effect of both could have an additive influence on serious sleep disturbance among customer service workers.

Keyphrases

mental health
healthcare
sleep quality
physical activity
social support
early onset
depressive symptoms