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Acceptance, Satisfaction, and Preference With Telemedicine During the COVID-19 Pandemic in 2021-2022: Survey Among Patients With Chronic Pain.

Michael Alexander HarnikAlina ScheideggerLarissa BlättlerZdenek NemecekThomas Christian SauterAndreas LimacherFlorian ReisigMartin Grosse HoltforthKonrad Streitberger
Published in: JMIR formative research (2024)
Despite high acceptance of and satisfaction with telemedicine, patients preferred on-site consultations. Preference for telemedicine was markedly higher in patients who had already received phone consultations or had been treated for longer than 3 months. This highlights the need to convey knowledge of eHealth services to patients and the value of building meaningful relationships with patients at the beginning of treatment. During the COVID-19 pandemic, the modality of patient care should be discussed individually.
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