Patient experience feedback in UK hospitals: What types are available and what are their potential roles in quality improvement (QI)?
Claire MarshRosemary PeacockLaura SheardLesley HughesRebecca LawtonPublished in: Health expectations : an international journal of public participation in health care and health policy (2019)
If feedback is to be used more frequently within QI, more attention must be paid to obtaining and making available the most appropriate types.