The contribution of open comments to understanding the results from the Hospital Survey on Patient Safety Culture (HSOPS): A qualitative study.
Bastien BoussatKevin KamalanavinPatrice FrançoisPublished in: PloS one (2018)
The analysis of the open comments complemented the HSOPS scores, increasing the level of detail in the description of the hospital's patient safety culture. Combined with a classical quantitative approach used in HSOPS-based surveys, the qualitative analysis of open comments is useful to identify organizational weaknesses within the hospital.