A cross-sectional analysis of Yelp and Google reviews of hospitals in the United States.

Tony ZitekJoseph BuiChristopher DaySara EcoffBrijesh Patel

Published in: Journal of the American College of Emergency Physicians open (2023)

Patients use Google more frequently than Yelp to review hospitals. Median UnS hospital ratings on Yelp and Google are 2.5 and 3 stars, respectively. Crowdsourced reviews weakly correlate with CC ratings. Critical access hospitals and hospitals in the West have higher crowdsourced ratings.

Keyphrases

healthcare
end stage renal disease
ejection fraction
newly diagnosed
chronic kidney disease
randomized controlled trial