A Late Attempt to Involve End Users in the Design of Medication-Related Alerts: Survey Study.

Melissa Therese Baysari Wu Yi Zheng Bethany Annemarie Van Dort Hannah Reid-Anderson Mihaela Gronski Eliza Kenny

Published in: Journal of medical Internet research (2020)

Attempting to engage with end users several years post implementation was challenging. Involving users so late in the implementation process may lead to clinicians viewing the provision of feedback to be futile. Seeking user feedback on usefulness, volume, and design of alerts is extremely valuable; however, we suggest this is undertaken early, preferably before system implementation.

Keyphrases

healthcare
primary care
quality improvement
palliative care
mental health
cross sectional