Reasons and barriers for using a patient portal: survey among patients with diabetes mellitus.
Maaike C M RondaLioe-Ting Dijkhorst-OeiGuy E H M RuttenPublished in: Journal of medical Internet research (2014)
Our study shows that unawareness of the patient portal is the main barrier of enrollment. Users and nonusers perceive the usefulness of the portal differently and do not have the same recommendations for additional functionalities. To increase patients' participation in a Web portal, the unawareness of its existence and its possibilities need to be addressed by their health care professionals.