Towards patient-centred care in Ghana: health system responsiveness, self-rated health and experiential quality in a nationally representative survey.
Hannah L RatcliffeGriffith BellKoku Awoonor-WilliamsAsaf BittonJune-Ho KimStuart LipstizErlyn MacarayanAnthony OfosuEasmon OtupiriDan SchwarzLisa R HirschhornPublished in: BMJ open quality (2021)
These findings support the emerging global consensus that responsiveness and patient experience of care are not luxuries but essential components of high-performing health systems, and highlight the need for more nuanced and systematic measurement of these areas to inform priority setting and improvement efforts.