Difficult patient-doctor encounters in a Swiss university outpatient clinic: cross-sectional study.
Pau MotaKevin SelbyAlexandre GouveiaKonstantinos TzartzasPhilippe StaegerRegis Marion-VeyronPatrick BodenmannPublished in: BMJ open (2019)
Nearly a third of encounters were perceived as difficult by medical residents in our university outpatient clinic that cares for a high proportion of vulnerable patients. This represents twice the average ratio of difficult encounters in general practice. All five domains of patient vulnerability appear to have partial explanatory power on medical residents' perception of difficult patient encounters.