Questioning the Yelp Effect: Mixed Methods Analysis of Web-Based Reviews of Urgent Cares.
Dian HuCindy Meng-Hsin LiuRana F HamdyMichael J CzinerMelody FungSamuel DobbsLaura A RogersMonique Mitchell TurnerDavid André BroniatowskiPublished in: Journal of medical Internet research (2021)
Urgent care patients rarely express expectations for antibiotics in negative web-based reviews. Thus, our findings do not support an association between a lack of antibiotic prescriptions and negative web-based reviews. Rather, patients' dissatisfaction with urgent care was most strongly linked to operations issues that were not related to the clinical management plan.