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Large-Scale Telemedicine Implementation for Outpatient Clinicians: Results From a Pandemic-Adapted Learning Collaborative.

David WongIsrael H CrossChristian B RamersFarah ImtiazJohn D ScottAmanda M DezanAmy J ArmistadMarie E ManteuffelDennis WagnerRichard C HuntWilliam L EnglandMei Wa KwongRaynald A DizonVanessa LamersIlya PlotkinB Tilman JollyWalter JonesDarin D DalyMegan YeagerJinean A RileyElizabeth A KrupinskiAndrew P SolomonKatharine H WibberlyBruce B Struminger
Published in: The Journal of ambulatory care management (2024)
Learning collaboratives are seldom used outside of health care quality improvement. We describe a condensed, 10-week learning collaborative ("Telemedicine Hack") that facilitated telemedicine implementation for outpatient clinicians early in the COVID-19 pandemic. Live attendance averaged 1688 participants per session. Of 1005 baseline survey respondents, 57% were clinicians with one-third identifying as from a racial/ethnic minoritized group. Practice characteristics included primary care (71%), rural settings (51%), and community health centers (28%). Of three surveys, a high of 438 (81%) of 540 clinicians had billed ≥1 video-based telemedicine visit. Our learning collaborative "sprint" is a promising model for scaling knowledge during emergencies and addressing health inequities.
Keyphrases
  • cross sectional
  • quality improvement
  • healthcare
  • primary care
  • patient safety
  • palliative care
  • public health
  • high intensity
  • coronavirus disease
  • south africa
  • mental health
  • risk assessment
  • study protocol