Identifying hot spots for harm and blind spots across the care pathway from patient complaints about general practice.

Emily O'Dowd Sinéad Lydon Kathryn LambeChris RudlandAoife HiltonPaul O'Connor

Published in: Family practice (2021)

Complaints are valuable data for improving general practice. This study demonstrated that the HCAT(GP) can support the systematic analysis of general practice complaints, and identify hot spots and blind spots in care.

Keyphrases

general practice
primary care
healthcare
palliative care
quality improvement
pain management
electronic health record
affordable care act
big data
artificial intelligence