Third Things as Inspiration and Artifact: A Multi-Stakeholder Qualitative Approach to Understand Patient and Family Emotions after Harmful Events.
Elizabeth GaufbergMolly Ward OlmstedSigall K BellPublished in: The Journal of medical humanities (2020)
Patient and family emotional harm after medical errors may be profound. At an Agency for Healthcare Research and Quality (AHRQ) conference to establish a research agenda on this topic, the authors used visual images as a gateway to personal reflections among diverse stakeholders. Themes identified included chaos and turmoil, profound isolation, organizational denial, moral injury and betrayal, negative effects on families and communities, importance of relational skills, and healing effects of human connection. The exercise invited storytelling, enabled psychological safety, and fostered further collaborative discussion. The authors discuss implications for quality/safety, educational innovation, and qualitative research.
Keyphrases
- healthcare
- case report
- quality improvement
- intellectual disability
- endothelial cells
- deep learning
- patient safety
- high intensity
- convolutional neural network
- physical activity
- magnetic resonance imaging
- computed tomography
- magnetic resonance
- depressive symptoms
- resistance training
- machine learning
- public health
- pluripotent stem cells
- adverse drug
- image quality