Strategies used by nurses for conflict mediation.
Eduarda de Carlo SbordoniPaola Nabeshima MadaloniGisele Silva de OliveriaRosana Rodrigues Figueira FoglianoVanessa Ribeiro NevesAlexandre Pazzetto BalsanelliPublished in: Revista brasileira de enfermagem (2020)
there is a need to invest in the training of nurses to mediate conflicts, and it is important to develop skills such as interpersonal relationships and communication for the success of their professional performance.