Patient Experience in Virtual Visits Hinges on Technology and the Patient-Clinician Relationship: A Large Survey Study With Open-ended Questions.
Susannah L RoseHeather McKee HurwitzMary Beth MercerSabahat HizlanKari GaliPei-Chun YuCaroline FrankeKathryn A MartinezMatthew StantonMatthew FaimanPeter RasmussenAdrienne BoissyPublished in: Journal of medical Internet research (2021)
Patient-clinician engagement in virtual visits was comparable with in-person visits. This study supports the value and acceptance of virtual visits. Evaluations of virtual visits should include assessments of technology and patient-clinician engagement, as both are likely to influence patient satisfaction.