The Relationship between Emotional Labor and Job Stress among Hospital Workers.
Bo Kyung SohnSu Mi ParkIn-Jo ParkJae Yeon HwangJung-Seok ChoiJun-Young LeeHee-Yeon JungPublished in: Journal of Korean medical science (2018)
The ISW group displayed more surface acting and job stress in its emotional labor than the non-ISW group. In the ISW group, surface acting during emotional labor was positively correlated with job stress. Depression partially mediated their relationship.