The adaptation of the 'Healthcare Complaints Analysis Tool' for general practice.

Emily O'DowdSinéad LydonPaul O'Connor

Published in: Family practice (2022)

This study reports the adaptation of the HCAT(GP) and has established that the tool has sufficient validity, reliability and usability. This adapted tool can be applied to general practice complaints to identify areas for improvement.

Keyphrases

general practice
primary care
healthcare
adverse drug
social media