What are older people and their families looking for in an aged care services provider?
Lynne ParkinsonAnnie BanburyWendy HillmanJulie LeePublished in: Australasian journal on ageing (2019)
Meeting human needs (such as autonomy, caring, respect, certainty) through organisational values (such as person-centredness) is the most desirable factor according to the perceptions of older people and their families when choosing an aged care services provider.