Quality improvement initiative for improved patient communication in an ED rapid assessment zone.

Ahmed TaherFederico Webster MagcalasVictoria WoolnerStephen CaseyDebra DaviesLucas B Chartier

Published in: Emergency medicine journal : EMJ (2020)

Our pragmatic low-cost QI initiative led to statistically significant improvement in patient satisfaction with communication and decreased patient anxiety while narrowly missing our a priori improvement aim of one full Likert scale point.

Keyphrases

quality improvement
low cost
patient satisfaction
patient safety
case report
emergency department
study protocol
randomized controlled trial
clinical trial