Validation of a residential aged care consumer experience survey, 2019.
Peta M ForderJulie E BylesXanthe GolenkoElizabeth CyartoStuart G DonohoeWendy ZernikeJudy A LowthianPublished in: Australasian journal on ageing (2021)
The RAC Consumer Experience Survey is a validated measure of lived experience and satisfaction that aligns closely with the Australian Aged Care Quality Standards, affording providers a standardised tool for benchmarking and informing care quality across the sector.