Perceived incivility during emergency department phone consultations.

Amith L ShettyMilan Rasikbhai VaghasiyaRachel BoddyKaren BythDanielle Unwin
Published in: Emergency medicine Australasia : EMA (2016)
Perceived incivility occurs infrequently during ED phone consultations. ED female medical staff are at an increased risk of perceived incivility during phone consultations with non-ED medical professionals. Health organisations should actively pursue programmes to investigate the occurrence of incivility during healthcare consultations and implement programmes to mitigate the risk of developing a negative workplace culture.