Provider Personal and Demographic Characteristics and Patient Satisfaction in Orthopaedic Surgery.
Laura Y LuMortiz J Sharabianlou KorthRobin Z ChengAndrea K FinlayRobin N KamalStuart Barry GoodmanWilliam J MaloneyJames I HuddlestonDerek F AmanatullahPublished in: Journal of the American Academy of Orthopaedic Surgeons. Global research & reviews (2021)
Sex, ethnicity, and marital status are nonmodifiable provider characteristics, each associated with markedly lower odds of receiving a 5-star rating on Press Ganey patient satisfaction survey. These data reveal inherent patient biases that negatively affect physician-patient interactions and may exacerbate the lack of diversity in orthopaedic surgery. More research is necessary before using patient satisfaction ratings to evaluate surgeons or as quality measures that affect reimbursement policies.
Keyphrases
- patient satisfaction
- primary care
- minimally invasive
- coronary artery bypass
- case report
- emergency department
- public health
- surgical site infection
- electronic health record
- cross sectional
- genome wide
- single cell
- percutaneous coronary intervention
- coronary artery disease
- machine learning
- atrial fibrillation
- acute coronary syndrome
- psychometric properties