Characterizing Extremely Negative Reviews of Ophthalmologists on Yelp.Com.

Jacob F Smith Ami A Shah Muhammad B Qureshi Hanna N Luong Olufunmilola Adeleye Olufemi E AdamsJoanne F Shen

Published in: Seminars in ophthalmology (2022)

The majority of one-star reviews of ophthalmologists included in this study were nonclinical. Complaints referencing a procedural episode were more likely to include a clinical component in the review. In the era of intense medical consumerism and increased physician and health care institution competition for patient acquisition and retention, the characterization of excessively negative reviews allows identification of potential areas of concern for patients that use online review sites such as Yelp.com.

Keyphrases

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