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Improving Human-Service Organizations through Process Mapping: A Tutorial for Practitioners.

Molli M LukePeter DamsSarah N Lichtenberger
Published in: Behavior analysis in practice (2024)
Developing and improving organizational processes is an important element for staff satisfaction, effective communication, and ultimately the success of an organization (Rummler & Brache, 2013). Human-service organizations are no exception and, in fact, could greatly benefit from process improvement. This article provides guided steps for using process maps as a means for improving processes in human-service organizations.
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