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User-Chatbot Conversations During the COVID-19 Pandemic: Study Based on Topic Modeling and Sentiment Analysis.

Hyojin ChinGabriel LimaMingi ShinAssem ZhunisChiyoung ChaJunghoi ChoiMeeyoung Cha
Published in: Journal of medical Internet research (2023)
Based on the analysis of user-chatbot interactions on a live platform, this work provides insights into people's informational and emotional needs during a global health crisis. Users sought health-related information and shared emotional messages with the chatbot, indicating the potential use of chatbots to provide accurate health information and emotional support. Future research can look into different support strategies that align with the direction of public health policy.
Keyphrases
  • public health
  • global health
  • health information
  • social media
  • healthcare
  • high throughput
  • current status
  • mental health
  • human health
  • risk assessment