Promoting a Therapeutic Healing Environment: A Retrospective Examination of HCAHPS "Quiet at Night" Across a Large New York Health System.
Agnes BardenAmy E LoebNicole GiammarinaroPublished in: Journal of patient experience (2021)
Promoting respite and sleep impacts a patient's health and their inpatient experience. As New York State's largest health system, Northwell Health has been on a journey to create a healing and therapeutic healthcare environment. By establishing leadership accountability, leveraging patient feedback and adopting evidence-based interventions, system and individual adult inpatient hospital improvements have been noted. Between 2017 and 2020, Northwell's overall system HCAHPS "Quiet at Night" Top Box performance increased by 4.7, improving 30 percentile rank points when compared to the Press Ganey national database. This case study outlines Northwell's pragmatic patient-centered strategy and examines the unanticipated impact of limited visitation due to COVID-19 on this HCAHPS measure.
Keyphrases
- healthcare
- mental health
- public health
- case report
- acute care
- sleep quality
- coronavirus disease
- physical activity
- health information
- palliative care
- sars cov
- adverse drug
- randomized controlled trial
- transcription factor
- study protocol
- quality improvement
- health promotion
- social media
- depressive symptoms
- health insurance
- climate change