"The patient is awake and we need to stay calm": reconsidering indirect communication in the face of medical error and professionalism lapses.
Taryn S TaylorLauren ColumbusHarrison BannerNatashia SeemannTrevor Hines DuncliffeRachael PackPublished in: Advances in simulation (London, England) (2024)
Low-authority team members primarily relied on indirect challenge scripts to promote patient safety during simulation. Faculty participants were highly receptive to indirect challenges from low-authority team members, particularly in front of awake patients. In the context of obstetric care, direct challenges were actually viewed by participants as threatening to patient trust and disruptive to the interprofessional team. Instead of exclusively focusing our efforts on encouraging low-authority team members to speak up through direct challenges, it may be fruitful to expand our attention toward teaching faculty to identify, listen for, and respond to the indirect, subtle challenges that are already prolific among interprofessional teams.
Keyphrases
- patient safety
- quality improvement
- palliative care
- healthcare
- end stage renal disease
- medical students
- case report
- ejection fraction
- newly diagnosed
- medical education
- working memory
- chronic kidney disease
- deep brain stimulation
- prognostic factors
- peritoneal dialysis
- health information
- health insurance
- patient reported