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Beyond clicks and downloads: a call for a more comprehensive approach to measuring mobile-health app engagement.

Heather L O'BrienEmma MortonAndrea KampenSteven J BarnesErin E Michalak
Published in: BJPsych open (2020)
Downloading a mobile health (m-health) app on your smartphone does not mean you will ever use it. Telling another person about an app does not mean you like it. Using an online intervention does not mean it has had an impact on your well-being. Yet we consistently rely on downloads, clicks, 'likes' and other usage and popularity metrics to measure m-health app engagement. Doing so misses the complexity of how people perceive and use m-health apps in everyday life to manage mental health conditions. This article questions commonly used behavioural metrics of engagement in mental health research and care, and proposes a more comprehensive approach to measuring in-app engagement.
Keyphrases
  • mental health
  • healthcare
  • social media
  • public health
  • health information
  • randomized controlled trial
  • health promotion
  • mental illness
  • human health
  • climate change
  • chronic pain
  • pain management