Stakeholders' perceptions of a nurse-led telehealth case management intervention in primary care for patients with complex care needs: a qualitative descriptive study.

Alannah Delahunty-PikeMireille LambertCharlotte SchwarzDana HowseMathieu BissonKris Aubrey-BaslerFred BurgeMaud-Christine ChouinardShelley DoucetAlison LukeMarilyn MacdonaldJoanna ZedJennifer TaylorCatherine Hudon

Published in: BMJ open (2023)

TCM improves access to care and is successful when a relationship of trust between the nurse case manager and patient can develop over time. Healthcare policymakers and primary care providers should consider the benefits of TCM and promote this mode of delivery as a complement to in-person care for patients with complex care needs.

Keyphrases

healthcare
primary care
palliative care
quality improvement
randomized controlled trial
health information
case report
general practice
chronic pain