An analysis of complaints about hospital care in the Republic of Ireland.

Emily O'dowdSinéad LydonKathryn LambeAkke VellingaChris RudlandElaine AhernAoife HiltonMarie E WardMaria KaneTom ReaderAlex GillespieDavid VaughanDubhfeasa SlatteryPaul O'connor

Published in: International journal for quality in health care : journal of the International Society for Quality in Health Care (2022)

Hot spots and blind spots for patient harm can be identified in hospital care using the HCAT analysis. These in turn could be used to inform improvement interventions, and direct stakeholders to areas that require urgent attention. This study also highlights the promise of the HCAT for use across different healthcare systems, with similar results emerging from the RoI and the UK.

Keyphrases

healthcare
palliative care
quality improvement
case report
acute care
affordable care act
adverse drug
cross sectional
pain management
fluorescent probe
deep learning
electronic health record
health insurance