Multi-institutional intervention to improve patient perception of physician empathy in emergency care.
Katie E PettitAnne MessmanNathaniel ScottMichael PuskarichHao WangNaomi AlanisErin DehonSara KonrathRobert D WelchJeffrey A KlinePublished in: Emergency medicine journal : EMJ (2021)
An educational intervention with the addition of text reminders designed to increase empathic behaviour was not associated with a change in patient-perceived empathy, but was associated with a modest improvement in trust in physicians.