The Usability of Diabetes MAP: A Web-delivered Intervention for Improving Medication Adherence.
Lyndsay A NelsonMagaela C BethuneAndrea E LagotteChandra Y OsbornPublished in: JMIR human factors (2016)
Adults with T2DM rated the Diabetes MAP website favorably on surveys, but focus groups gave more in-depth feedback on the user experience (eg, difficulty accessing the site, maximizing all of the site's features and content, and recovering from errors). Appropriate usability testing methods ensure Web-delivered interventions work as intended and any benefits are not diminished by usability challenges.