Do care homes deliver person-centred care? A cross-sectional survey of staff-reported abusive and positive behaviours towards residents from the MARQUE (Managing Agitation and Raising Quality of Life) English national care home survey.
Claudia CooperLouise MarstonJulie BarberDeborah LivingstonPenny RapaportPaul HiggsGill LivingstonPublished in: PloS one (2018)
Staff anonymous reports of abusive behaviour and neglect could be used to monitor care quality, as cases currently reported are probably tip of the iceberg, and be an outcome in intervention studies.