Conversational Agents in Health Care: Scoping Review and Conceptual Analysis.
Lorainne Tudor CarDhakshenya Ardhithy DhinagaranBhone Myint KyawTobias KowatschShafiq JotyYin-Leng ThengRifat AtunPublished in: Journal of medical Internet research (2020)
The literature on conversational agents in health care is largely descriptive and aimed at treatment and monitoring and health service support. It mostly reports on text-based, artificial intelligence-driven, and smartphone app-delivered conversational agents. There is an urgent need for a robust evaluation of diverse health care conversational agents' formats, focusing on their acceptability, safety, and effectiveness.