Patient Experience and Satisfaction in Online Reviews of Obstetric Care: Observational Study.

Emily K Seltzer Sharath Chandra Guntuku Amy L Lanza Christopher Tufts Sindhu K Srinivas Elissa V Klinger David A Asch Nick Fausti Lyle H Ungar Raina M Merchant

Published in: JMIR formative research (2022)

Online review content about labor and delivery can provide meaningful information about patient satisfaction and experiences. Narratives from these reviews that are not otherwise captured in traditional surveys can direct efforts to improve the experience of obstetrical care.

Keyphrases

patient satisfaction
quality improvement
health information
healthcare
palliative care
social media
pregnant women
pain management
cross sectional
randomized controlled trial
meta analyses